Per our policies, we require that all our clients respond to abuse notices as they come in. Failure to do so within a timely manner (within 24 hours) will result in a suspension of services until the server administrator has time to resolve the issue.
The initial complaint is attached to this ticket. If you don't see it under my signature, please log in to your billing interface and view the ticket there.
We will await your response indicating that you have complied with the order, dispute it, or require a reasonable extension of time to resolve the issue.
Awaiting your timely response,
--
Viktoriya Andrienko
Support Engineer
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From: Andrew Ramsey[SMTP:ANDREW.RAMSEY@GLOBALCROSSING.COM]
Sent: Thursday, September 01, 2011 8:24:50 AM
To: abuse@wbsconnect.com; Kate Gerry
Subject: infected customer report
Auto forwarded by a Rule
The following is a list of IP addresses on your network which we have
good reason to believe may be compromised systems engaging in
malicious activity. Please investigate and take appropriate action to
stop any malicious activity you verify.
The following is a list of types of activity that may appear in this
